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Stuck on loading screen

by mvjsud
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Original Post

Stuck on loading screen

★★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Google pixel
OS Version Most recent
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Other
How often does the bug occur? Often (50% - 99%)
Summarize your bug When opening the game it gets stuck on the loading cantina screen
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

Game stuck on cantina loading screen. Any advice?

Screenshot_20190326-063048.png
Message 1 of 10 (181 Views)

Re: Stuck on loading screen

EA Live QV Team

Hi @mvjsud,

 

That seems more like a technical issue. Did you already complete the troubleshooting steps available HERE?

Message 2 of 10 (160 Views)

Re: Stuck on loading screen

★★★★ Newbie

Yes to no avail. This happened after the last major update and them again when the revan event was released and it seems I'm not the only who has had the issue

Message 3 of 10 (155 Views)

Re: Stuck on loading screen

EA Live QV Team

Thanks for the swift update, much appreciated.

 

Can you get your ally code by any chance (fromy our swgoh.gg profile for example)? If possible, do you have another device available where you can check if you are able to log into the game?

Message 4 of 10 (151 Views)

Re: Stuck on loading screen

★★★★ Newbie

I'm having the same problem similar device Google Pixel XL.  Same thing happened with the last major update as well. I've tried two separate WiFi connections along with my LTE, my Ally Code is: 466-268-375

Message 5 of 10 (146 Views)

Re: Stuck on loading screen

★★★ Newbie

on xiaomi MI8 the same problem and not at me one ...very many who write in the market but no answer (

Message 6 of 10 (111 Views)

Re: Stuck on loading screen

★★★★ Newbie

I've been stuck on the Loading Cantina screen anytime I've tried to play for three days now.

 

Pixel 2

Message 7 of 10 (89 Views)

Re: Stuck on loading screen

★★★ Newbie

Yeah same here. Running a Google Pixel XL (fully updated) and unable to get past the loading Catania screen as well.

Message 8 of 10 (64 Views)

Re: Stuck on loading screen

★★★ Newbie
**UPDATE - waited on that screen for 20 minutes then the download/update finally started. Game loading normal now
Message 9 of 10 (59 Views)

Re: Stuck on loading screen

★★★★ Novice

The same problem since 2 days...

My Ally Code: 923267855

Message 10 of 10 (56 Views)

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