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Stuck on checking for update

by NovaBombAce
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Stuck on checking for update

★★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy s9
OS Version Rev1.1
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Stuck on checking for update
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region South America
Country Usa

Stuck on checking for update, tried reinstalling. No luck

Message 1 of 4 (146 Views)

Accepted Solution

Re: Stuck on checking for update

EA Live QV Team

Hi @NovaBombAce and sorry for not responding earlier.

 

Glad to hear, it is working on cellular. Could something block your Galaxy S9 from receiving the Update via WiFi (3rd party software etc.)?

When you reinstalled the game, did you also clear your cache on the device to make sure everything was downloaded correctly? Since it is only happening on WiFi, it is most likely a connection issue.

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Message 3 of 4 (94 Views)

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Re: Stuck on checking for update

★★★★ Newbie

Oddly it only does this on my wifi. But on my iPad it works fine and only since the last update it's been doing this. 

Message 2 of 4 (106 Views)

Re: Stuck on checking for update

EA Live QV Team

Hi @NovaBombAce and sorry for not responding earlier.

 

Glad to hear, it is working on cellular. Could something block your Galaxy S9 from receiving the Update via WiFi (3rd party software etc.)?

When you reinstalled the game, did you also clear your cache on the device to make sure everything was downloaded correctly? Since it is only happening on WiFi, it is most likely a connection issue.

Message 3 of 4 (95 Views)

Re: Stuck on checking for update

★★★★ Newbie

I switched service providers and I'm good. Must have been something with the router. Guess will never know 

Message 4 of 4 (81 Views)

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