Stuck on Objectives quest tutorial Chewbacca

[patryanw777]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iphone 8
OS Version 13.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) NA
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug The game is frozen on the Chewbacca training quest tab, its prompting me to click a check mark that I think Ive already clicked and wont let me exit out of that screen or continue with anything else
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country USA

‌

My user name is Strelos Lvl 3 I cant access any of the other information 

[ChristophIV]

@patryanw777 Hello there,

If you look at your first screenshot, there is another character on the left-hand side with a red number 1 over their picture. Have you checked that quest to ensure there's nothing to claim in there?

[EA_HighCommand]

Hi @patryanw777 and sorry to hear that.

That could be a variation of the "Stuck in Tutorial" issue we have a sticky post for: Stuck in Tutorial (Training Droids) issue post here.

Please provide us with the following information to locate your account and investigate the issue:

*NOTE: Please provide the exact quantity you see on your account (avoid rounding it up if you can)

• Last Played Date:
• Approximate period of the first download:
• Platform (iOS or Android):
• Player Name:
• Country:
• Player Level:
• Crystal Balance:
• Credit Balance:
• Amount of 1* Training Droids:
• Amount of 2* Training Droids:
• List of characters and their Gear level:

Thanks!

[patryanw777]

• Last Played Date: 7/10/2020
• Approximate period of the first download: March 2020 I think its been a while that its been stuck
• Platform (iOS or Android): iOS
• Player Name: Strelos
• Country: USA
• Player Level: 3
• Crystal Balance:103
• Credit Balance:
• Amount of 1* Training Droids:
• Amount of 2* Training Droids:
• List of characters and their Gear level: I got up to Chewbaca the tutorial before it froze and I can’t select anything other than objectives off the main screen

Id be ok with a total reset if thats doable I wasn't that far into it, I have no idea on the training droids or credit #s since it been months since it got stuck and all it will allow me to click is the objective tab

[Glimerick01]

I am having this problem too. Has there been any word on a fix?