Re: Stuck on Menu

by EA_Kent
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Original Post

Accepted Solution

Stuck on Menu

★★★ Newbie

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 970
Enter RAM memory size in GB 16GB DDR3
What is your gamertag/PSN ID/EA Account name? SimianOne
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. On Launch of Game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Launching Game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 08:11:20:18:15
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Prompts a Screen that I have joined a club and no keys will exit out of the prompt
What should be happening instead? A way out of the menu
Steps: How can we find the bug ourselves? Have somebody accept your request to join a club when you are offline

Stuck on menu with no way out on boot

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Accepted Solution

Re: Stuck on Menu

Community Manager

Hi @SimianOne


There was an Apex Legends patch yesterday that should have fixed several Club issues. Have you had the chance to try playing since the patch went live? If so, can you let me know if you're still getting stuck at the same spot? 

 

 

/Kent

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Message 2 of 7 (3,929 Views)

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Re: Stuck on Menu

Community Manager

Hi @SimianOne


There was an Apex Legends patch yesterday that should have fixed several Club issues. Have you had the chance to try playing since the patch went live? If so, can you let me know if you're still getting stuck at the same spot? 

 

 

/Kent

Kent.png
Message 2 of 7 (3,930 Views)

Re: Stuck on Menu

★★★ Novice

If anyone has this problem still try the following:

 

I've solved this by doing this:

1- Close the game

2- Under C:\Users\{UserName}\Saved Games\Respawn\Apex\local
3- Delete the file previousgamestate.txt

4- Open the game and try again

 

Credit to reddit user warcoding

 

Message 3 of 7 (3,891 Views)

Re: Stuck on Menu

★★★ Newbie
@Rich_Pianini And what if I'm playing on xbox one? I have the same problem :/.
A message that says tha I was accepted on a club appears, I can't close it.
Message 4 of 7 (3,809 Views)

Re: Stuck on Menu

Community Manager

Hey @jcroro1311

 

Another patch just went out earlier today that should help with the issue you mentioned. Have you tried playing since today's update? If so, can you let me know if you're still getting stuck on the same screen? 

 

 

/Kent

Kent.png
Message 5 of 7 (3,693 Views)

Re: Stuck on Menu

★★★ Newbie

Yes, the actualization just finished, the issue is solved, thank you c:. 

Message 6 of 7 (3,688 Views)

Re: Stuck on Menu

Community Manager

@jcroro1311 

 

Nice, that's good to hear! I'm glad to hear it helped. Thumbs up

 

 

/Kent

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Message 7 of 7 (3,607 Views)