Stuck on GA Loading Screen (Kashykk) 100% of the time / cannot play GA

[Frosty-2187]

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? General
Summarize your bug Galactic Assault stuck on loading screen - Kashykk loading screen only, never get to trooper selection / cannot play GA at all
What is your gamertag/PSN ID/EA Account name? frosty-2187
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 02/20/2018
What time did you see the bug? (HH:MM AM/PM) 18:00
In what game mode did the bug occur? Galactic Assault
What is your time zone? AET - GMT + 10:00
Steps: How can we find the bug ourselves? Launching a new GA game
What happens when the bug occurs? Loading screen of match (always Kashykk) shows, the short text paragraphs dont cycle but the death-star/globe animation is working
What do you expect to see? GA spawn screen after the usual amount of time
Please select your region Australia
AMD or Nvidia Model Number

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**Issue ONLY present after patch 1.2 **  previously working fine

xbox one (original console)

Game soft and hard restarts

xbox one power restarted (power cable out etc)

All home networking equipment restarted

different games / applications launch fine on the same console.

Other SW BF2 game modes are unaffected

[Frosty-2187 · Accepted solution]

Issue is now resolved!

I didn't delete any data, and per other threads on here I suspect this was resolved by the server side maintenance that ran during Feb 22.  In any event appreciate the help and wantd to close the thread with the outcome / solution.

Cheers.

[mysweetescape13]

Highlight the game Star Wars Battlefront II, press the Menu button on your controller, and then select Manage Game. 

In the menu on the left of the screen, scroll down to Saved Data, then highlight the saved data for your gamertag on the right and delete profile and saved game data 4Gb

Sign out of XBox, and restart. This should solve the issue.

[Frosty-2187]

Thanks for the reply. 

Reinstalling would effectively wipe my current progress right (and be as if I had never played on reinstalling)?

It seems strange that so many Aussie players are all suddenly having the same issue post patch 1.2 - and (while I appreciate you advice), I'll likely hold off on a nuke and pave in the hopes I dont need to loose everything and start again (and with no reassurance it wont just reoccur in a weeks time).

Thanks again though

[Frosty-2187 · Accepted solution]

Issue is now resolved!

I didn't delete any data, and per other threads on here I suspect this was resolved by the server side maintenance that ran during Feb 22.  In any event appreciate the help and wantd to close the thread with the outcome / solution.

Cheers.

[GodCarryLord]

This is still not resolved for me on PC!!! Help please I can't play GA at all. Its either Dead Kashyyyk, Error 1062, Or extreme lag when I connect to other regions.
Just Outright FK this patch man. It ruined the only part of the game which was working properly.