Stuck loading when network is on

[bcvandegra]

Product: Madden NFL 19
Platform:Sony Playstation 4
Which console generation do you have? Playstation 4 Pro
What is your gamertag/PSN ID?
Date/time issue occurred 4/16/2019
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Play Now
Summarize your bug Game gets stuck loading when connected to a network. Cannot play anything
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Load the game
What happens when the bug occurs? The game goes gray, freezes
What do you expect to see? The game?
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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Product: Madden NFL 19
Platform:Sony Playstation 4
Which console generation do you have? Playstation 4 Pro
What is your gamertag/PSN ID? BrandonWayne1995
Date/time issue occurred 04/16/2019
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Play Now
Summarize your bug Game gets stuck loading when connected to a network. Cannot play anything
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Just load the game
What happens when the bug occurs? Game goes gray, cannot select anything
What do you expect to see? The game?
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

[EA_Blueberry · Accepted solution]

Sorry to hear it's stuck loading for you. Can you let us know if this helps get you back on the field?

Try rebooting your network and power cycle the console.

Reboot the power to the modem/router

1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

PS4:

Power Cycle

1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 1 minute. Launch the game.

[EA_Blueberry · Accepted solution]

Sorry to hear it's stuck loading for you. Can you let us know if this helps get you back on the field?

Try rebooting your network and power cycle the console.

Reboot the power to the modem/router

1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

PS4:

Power Cycle

1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 1 minute. Launch the game.