Stuck in tutorial mission to train Jedi sage

[Christoofer90]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 8
OS Version 13.5.1
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug I’m stuck trying to level up a character that’s max level.
Steps: How can we find the bug ourselves? Not sure how you can find it.
Connection Type Wifi
Please select your region North America
Country United States

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This is the screen I am stuck in. I have no options to hit any other button on the screen. It is the tutorial for where you are shown how to level up a character. I can not even pull up settings, so I have no way to log out and try to make a new account. This is the same issue I tried getting resolved two years ago and nothing was done. My case was closed even after I asked for resolution. I even spent money in game that was completely wasted. Please help me.

[EA_UltraSlide · Accepted solution]

Hi @Christoofer90 sorry to hear that.

We have reset your Jedi Consular and granted you the items and credits that were used to raise him to level 16 and gear level 2. You can find those in your inbox in game once you complete the tutorial step.

[Christoofer90]

Edit: he is max level so I can’t train him is the main problem.

[EA_UltraSlide · Accepted solution]

Hi @Christoofer90 sorry to hear that.

We have reset your Jedi Consular and granted you the items and credits that were used to raise him to level 16 and gear level 2. You can find those in your inbox in game once you complete the tutorial step.