Stuck in the middle of GA fleet battle

by jones2117
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Original Post

Stuck in the middle of GA fleet battle

★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 6S
OS Version 12.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 364164839
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I was not able to attack or press auto in the middle of my Grand Arena fleet battle. The enemy pilot image was flickering and seemed that the game had "paused", I let the time run out, while trying to enter airplane mode and back again, but got no message at the end of the battle, so had to force close the game. The attack has been registered but no damage was done to the opponents fleet.
Steps: How can we find the bug ourselves? Enter Grand Arena and fight a fleets battle?
Connection Type Wifi
Please select your region Europe
Country Denmark

Went into GA fleet battle expecting to win, yet in the middle of the battle it froze and I tried pressing everything, but nothing worked. I tried closing and opening the game. Turning on ariplane mode and back again. So it ended up timing out and I got no message for draw.. So I had to force close it and it registered the attack but no damage. This resulted in me not being able to clear my opponents fleet...

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Message 1 of 4 (279 Views)

Re: Stuck in the middle of GA fleet battle

★★ Apprentice

Had the same issue today 845-877-293.

Me fleet was not available afterwards and the other team had hall strenght.

I could also provide 2 different screenshots with 0:00 on the timer.

Had to restart the game to enter again.

Screenshot_2018-12-16-09-57-30-661_com.ea.game.starwarscapital_row.png
Screenshot_2018-12-16-09-59-10-510_com.ea.game.starwarscapital_row.png
Screenshot_2018-12-16-09-53-20-892_com.ea.game.starwarscapital_row.png
Message 2 of 4 (253 Views)

Re: Stuck in the middle of GA fleet battle

Community Manager (retired)
Hi all, thanks for the report. We've been unable to reproduce this issue so far but will keep on testing with different squad combinations.
We also checked both accounts for any related errors and didn't find any.

Can you please try to reinstall the game using a strong Wi-Fi connection and let us know if the issue reoccurs?

Thank you.
Message 3 of 4 (222 Views)

Re: Stuck in the middle of GA fleet battle

★★ Apprentice
Hi MindTricks,
thx for your reply!

I think it happened after Bossk's special but i'm not 100% sure.
Just reinstalled the game (next to my router) and i'll test it durring my next round.
Thx and best regards.
Message 4 of 4 (209 Views)