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Stuck in Tutorial (Training Droids) issue post here

by EA_MindTricks
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Original Post

Re: Stuck in Tutorial (Training Droids) issue post here

[ Edited ]
★★★★ Newbie

I have the same "stuck in tutorial for training droids" issue. My Jedi Counsler is max level so I an completely locked out from doing anything, including signing back into my main account. I hope I don't miss energy/progress on my main due to being locked out on an alternate test account I just meant to play around with. 

 

  • Last Played Date: 8/28/18
  • Approximate period of the first download: 8/28/18 (this is a new alt account, not sure when I first downloaded the game for my primary account, which I'm now locked out of due to this glitch)
  • Platform (iOS or Android): Android
  • Player Name: Zant
  • Country: USA
  • Player Level: 5
  • Crystal Balance: 152
  • Credit Balance: 37.8K
  • Amount of 1* Training Droids: don't know, can't see them
  • Amount of 2* Training Droids: don't know, can't see them
  • List of characters and their Gear level:
    • Luke Skywalker (Farmboy), lvl 13, gear lvl 2
    • Clone Wars Chewbacca, lvl 10, gear lvl 2
    • Jedi Consular, lvl 13, gear lvl 2
    • Ewok Scout, lvl 6, gear lvl 1
    • Clone Sergeant - Phase I, lvl 8, gear lvl 1
    • Royal Guard, lvl 1, gear lvl 1
    • Snowtrooper, lvl 1, gear lvl 1

Would like to get this resolved ASAP since now I can't even play on my main account, since I can't even access the sign out button. Thank you very much to the person who fixes this for me!!!

Screenshot_2018-08-28-16-20-48.png
Screenshot_2018-08-28-16-20-55.png
Message 31 of 45 (336 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

[ Edited ]
★★★★ Novice

@EA_MindTricks 

 

I stucked again. 

 

What’s wrong?

 

I don’t understand. 

 

Training Tutorial incorrectly shows again even though I completed it.  I can't train Jedi Consular because he is already max level for my player level.  I've logged into my account using Google Play Games on multiple devices with the same result.

 

• Last Played Date: 8/29

• Approximate period of the first download: 2018.08.25

• Platform (iOS or Android): ios

• Player Name: Gold dragons

• Country: Korea

• Player Level: 34

• Crystal Balance: 458

• Credit Balance: 634.5k

• Amount of 1* Training Droids: ?

• Amount of 2* Training Droids: ?

• List of characters and their Gear level: ?

 

this is second time. 

 

I need some reward whatever

 

player id 653-379-587

 

I already missed so much bonus energe. 

 

My competitors going up. 

Message 32 of 45 (314 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

EA Star Wars: Galaxy of Heroes Team

@elegant_elsa Hey, your account should be ok now. We had to reset your Jedi Consular and remove the extra Training Droids on your account to fix this. Please go through the tutorial and then you will be able to re-claim all the removed items from your inbox.

Thank you.

Message 33 of 45 (292 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

EA Star Wars: Galaxy of Heroes Team

@NSCBlackDragon We fixed it again but given that it keeps on happening on your account, please don't train your Jedi Consular to max allowed level (leave him 1 level less than max) until the next game update. Let me know if you run into any other issues or if you notice anything that you are doing which might be causing that specific part of the tutorial to trigger again.

Thank you and apologies for the inconvenience.

Message 34 of 45 (287 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

★★★★ Novice

ahhh. posted in the wrong place. 
so here it is again... jc is max level so it won't let me past the recurring tutorial ...

  • Last Played Date:08/29/18
  • Approximate period of the first download:29-30 days ago
  • Platform (iOS or Android):android
  • Player Name: Bongo
  • Country:USA
  • Player Level:22
  • Crystal Balance: 149
  • Credit Balance:255.4k
  • Amount of 1* Training Droids:   n/a (JC is max level so no train button)
  • Amount of 2* Training Droids:   n/a
  • List of characters and their Gear level: Farmboy, cwchewie, talia, RG, Snowtrooper, geo soldier all at 22
      clone sgt and ewok scout at 20 i think, it's covered up by the training chick.
    gear levels. no clue, can't see. but most are 2-3. i think.  Only opened this guest acct yesterday/last night.
    Screenshot_2018-08-29-16-56-01.png

Screenshot_2018-08-29-16-57-14.png

 

Screenshot_2018-08-29-16-58-03.png

 

Message 35 of 45 (267 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

EA Star Wars: Galaxy of Heroes Team
@ironbob72 Hi, your account should be ok now. We had to reset your Jedi Consular to base level but you'll be able to reclaim the items removed from your inbox once you are past that part of the tutorial. Thanks.
Message 36 of 45 (248 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

★★★★ Novice
Many thanks. All good now. Seems like I may have skipped part of that tutorial or tapped on buttons before it finished loading the prompt.

Again thanks for the quick fix.
Message 37 of 45 (234 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

★★★★ Novice
  • Last Played Date: 8/29/18
  • Approximate period of the first download: Can't recall
  • Platform (iOS or Android): Android 
  • Player Name: Mace L Wackson 
  • Country: United States 
  • Player Level: 31
  • Crystal Balance: 107
  • Credit Balance: 632.6k
  • Amount of 1* Training Droids:
  • Amount of 2* Training Droids:
  • List of characters and their Gear 
  • My Jedi consular is max level
Message 38 of 45 (219 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

★★★★ Novice

@EA_MindTricks So I think the only thing I need is for my Jedi consular to be reset to base level.

Message 39 of 45 (201 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

★★★★ Novice

@EA_MindTricks If you could reset my Jedi consular to base level I would be very appreciative, I'm missing out on a lot of game time

Message 40 of 45 (164 Views)

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