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Stuck in Tutorial (Training Droids) issue post here

by CG_MindTricks
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Re: Stuck in Tutorial (Training Droids) issue post here

★ Novice

@EA_HighCommand @CG_MindTricks - I've been locked out of my account for over a day now because of this issue.  I'm losing crucial early progress.

Message 11 of 71 (1,437 Views)
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Re: Stuck in Tutorial (Training Droids) issue post here

[ Edited ]
EA Live QV Team

Hi @LilRyanRen and sorry for not responding earlier.

 

Your account should be good to go now. In order to fix it, we had to reset your Jedi Consular to level 1, since it was over-leveled to progress.

We've sent you the Training Droids we've removed to your inbox and gave you some crystals to recover the lost progress. Please claim the Training Droids after you've completed the tutorial mission.

 

Let us know if you are still having issues.

Message 12 of 71 (1,421 Views)
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Re: Stuck in Tutorial (Training Droids) issue post here

★ Novice
  • Last Played Date: 8/27
  • Approximate period of the first download: 8/26
  • Platform (iOS or Android): Android
  • Player Name: Horowitz2
  • Country: France
  • Player Level: 31
  • Crystal Balance: 46
  • Credit Balance: 597k
  • Amount of 1* Training Droids: ?
  • Amount of 2* Training Droids: ?
  • List of characters and their Gear level: I remember Luke Farmer, Jedi consular, Talia, Chewbacca Clone, Clone sergent, snowtrooper, ewok, rebel pilot, not the gear level sorry

 

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Message 13 of 71 (1,407 Views)
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Re: Stuck in Tutorial (Training Droids) issue post here

[ Edited ]
★ Novice

While I finished the tutorial, you removed gear from Jedi Consular.  The remaining piece to go to G2 is not assignable even though I have plenty of them.  He's not going to be usable if I can't gear him. @EA_HighCommand

Message 14 of 71 (1,392 Views)
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Re: Stuck in Tutorial (Training Droids) issue post here

[ Edited ]
★★★ Novice
  • Last Played Date: 2018.08.28
  • Approximate period of the first download:2018.08.27
  • Platform (iOS or Android):ios
  • Player Name:gold dragons
  • CountryConfusedouth korea
  • Player Level:30
  • Crystal Balance:466
  • Credit Balance:442.3k
  • Amount of 1* Training Droids:don’t know
  • Amount of 2* Training Droids:don’t know
  • List of characters and their Gear level:

      Player id 653-379-587

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Message 15 of 71 (1,382 Views)
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Re: Stuck in Tutorial (Training Droids) issue post here

EA Live QV Team

Hi @LilRyanRen. I've sent you a PM.

Message 16 of 71 (1,330 Views)
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Re: Stuck in Tutorial (Training Droids) issue post here

★★★ Novice
  • Last Played Date:2018.08.27
  • Approximate period of the first download:2018.08.26
  • Platform (iOS or Android):ios
  • Player Name:Gold dragons
  • Country:Korea
  • Player Level:30
  • Crystal Balance:
  • Credit Balance:
  • Amount of 1* Training Droids:dont know
  • Amount of 2* Training Droids:dont know
  • List of characters and their Gear level:

I stucked in tutorial 

 

F6992E98-15CF-4170-BBD2-4FC40443DE20.png
Message 17 of 71 (1,315 Views)
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Re: Stuck in Tutorial (Training Droids) issue post here

★★★ Novice

Training Tutorial incorrectly shows again even though I completed it.  I can't train Jedi Consular because he is already max level for my player level.  I've logged into my account using Google Play Games on multiple devices with the same result.

 

  • Last Played Date: 8/26
  • Approximate period of the first download: 2018.08.25
  • Platform (iOS or Android): ios
  • Player Name: Gold dragons
  • Country: Korea
  • Player Level: 30
  • Crystal Balance: 466
  • Credit Balance: 442.3k
  • Amount of 1* Training Droids: ?
  • Amount of 2* Training Droids: ?
  • List of characters and their Gear level: ?
3CDC3012-D3EC-479C-A739-7895840C1AA5.png
Message 18 of 71 (1,314 Views)
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Re: Stuck in Tutorial (Training Droids) issue post here

★★★ Novice

I have stucked 

6CC80DE2-FA56-4C82-A4A1-561F4E944EA7.png
Message 19 of 71 (1,313 Views)
Highlighted

Re: Stuck in Tutorial (Training Droids) issue post here

★★★ Novice

Training Tutorial incorrectly shows again even though I completed it.  I can't train Jedi Consular because he is already max level for my player level.  I've logged into my account using Google Play Games on multiple devices with the same result.

 

  • Last Played Date: 8/26
  • Approximate period of the first download: 2018.08.25
  • Platform (iOS or Android): ios
  • Player Name: Gold dragons
  • Country: Korea
  • Player Level: 30
  • Crystal Balance: 466
  • Credit Balance: 442.3k
  • Amount of 1* Training Droids: ?
  • Amount of 2* Training Droids: ?
  • List of characters and their Gear level: ?
Message 20 of 71 (1,312 Views)