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Stuck in Tutorial (Training Droids) issue post here

by EA_MindTricks
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Original Post

Stuck in Tutorial (Training Droids) issue post here

[ Edited ]
EA Star Wars: Galaxy of Heroes Team

If your account is stuck in the part of the Tutorial where you need to assign Training Droids to Jedi Consular but are unable to because you have more than 1 Training Droid, please provide us with this information to locate your account and investigate the issue:

*NOTE: Please provide the exact quantity you see on your account (avoid rounding it up if you can)

  • Last Played Date:
  • Approximate period of the first download:
  • Platform (iOS or Android):
  • Player Name:
  • Country:
  • Player Level:
  • Crystal Balance:
  • Credit Balance:
  • Amount of 1* Training Droids:
  • Amount of 2* Training Droids:
  • List of characters and their Gear level:
Message 1 of 45 (2,638 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

★★★★ Newbie
  • Last Played Date: 8/23
  • Approximate period of the first download: 8/23
  • Platform (iOS or Android): iOS
  • Player Name: Olivia The Porg
  • Country: Canada
  • Player Level: 3
  • Crystal Balance: 102
  • Credit Balance:2317
  • Amount of 1* Training Droids: 2
  • Amount of 2* Training Droids: 0
  • List of characters and their Gear level:

This seems to be the issue with having more than one training droid in the tutorial.

Message 2 of 45 (2,077 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

EA Star Wars: Galaxy of Heroes Team

@OliviaThePorg Hi there, your account should be good now. We removed the extra training droid. Apologies for the inconvenience.

Message 3 of 45 (2,073 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

★★★★ Newbie
Solved thanks for the speedy reply!
Message 4 of 45 (2,070 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

★★★★ Novice

Last played8/24
Date installed 8/23
Android
Player name: Thomasyeah
Canada
Player level 8
Crystal balance 131
Credit balance 25.9k
Sorry don't know how many droids

 

Message 5 of 45 (2,035 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

EA Live QV Team

@Thomasyeah23 Hi there,

 

your account should be good to go now. I've sent you the additional training droids to your inbox. Please claim them only AFTER you've completed the tutorial.

Have fun!

Message 6 of 45 (2,030 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

★★★★ Novice

As soon as I start the app and it loads I have a girl appear on screen telling me the best way to level up is with the droids. I can't interact with anything except the character select and once I do that I have to select the jedi consular. It still points to the train button and its still not highlighted. There's nothing else I can press I'm just stuck there. Sorry for the inconvenience and this is still after your help. 

Message 7 of 45 (2,020 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

EA Live QV Team

Hi @Thomasyeah23 and thanks for the update.

 

Can you try now, please?

You leveled the Jedi Consular to it's max level, which is why you were unable to train it any further. We had to reset the char and granted you everything back, so once you've completed the tutorial you can level and upgrade the character again.

Message 8 of 45 (2,015 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

★★★★ Novice

Thanks it worked 

Message 9 of 45 (1,995 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

[ Edited ]
★★★★ Novice

Training Tutorial incorrectly shows again even though I completed it.  I can't train Jedi Consular because he is already max level for my player level.  I've logged into my account using Google Play Games on multiple devices with the same result.

 

  • Last Played Date: 8/25
  • Approximate period of the first download: ?
  • Platform (iOS or Android): Android
  • Player Name: Lil' Ryan Ren
  • Country: USA
  • Player Level: 18
  • Crystal Balance: 92
  • Credit Balance: 24.7k
  • Amount of 1* Training Droids: ?
  • Amount of 2* Training Droids: ?
  • List of characters and their Gear level: Clone Wars Chewbaca level 19, G2, 3*; Talia level 19, G2, 3*, Luke Skywalker (Farmboy) level 19, 3*, G2; Geonosian Soldier level 19, G2, 1*; Jedi Consular level 19, 2*, G2; Clone Sergeant - Phase 1 level 19, 1* G2; Ewok Scout level 19, 1* G2, Royal Guard level 17, 1*, G2

 

 

Message 10 of 45 (1,971 Views)

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