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Re: Stuck in Tutorial (Training Droids) issue post here

by EA_HighCommand
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Original Post

Re: Stuck in Tutorial (Training Droids) issue post here

★★ Novice

Thanks for sorting this out!

Message 81 of 89 (510 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

★ Novice

Last played jan 5th 2021

First download jan 5th 2021

Android

Player name- Alysha Doneeta

Country- USA

Player level- 16

Crystal balance- 302

Credit balance- 148k

Training droids- im unable to see the ammoint due to not being able to click on the icon to progress

Characyers- clone seargent lvl 18 gr 2. Jedi consular lvl 18 gr 2. Clone war chubacca lvl 1 gr 1. Farm boy luke lvl 1 gr 1. Talia lvl 1 gr 1. Scarf rebel pathfinder lvl 18 gr 2. Royal guard lvl 18 gr 2. Ewok scout lvl 1 gr 1. I g droid lvl 1 gr 1

 

Unable to select to train jedi consular due to already max level. Please assist?

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Message 82 of 89 (495 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

EA Live QV Team

Hi @BeatNcheeks20fo7 

 

We are having difficulty locating your account. Has anything changed since you made this post?

 

For example have you accepted any login rewards that would have changed the number of Crystals or Credits you have?

Message 83 of 89 (468 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

★ Novice

No, all buttons seem to be disabled except for the individual icons the tutorial wants you to select. Since the time of posting i have been incapable of doing anything else. 

 

Crystal currently 382

Credits 148k

Message 84 of 89 (457 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

★ Novice

On review it seems I incorrectly listed 302 Crystal on my original post, screenshot and current account show 382. This is my own typo error. Apologies for that.

Message 85 of 89 (456 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

EA Live QV Team

Thanks for the updated information. We keep looking for your account and keep you posted.

Message 86 of 89 (443 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

EA Live QV Team
Hi @BeatNcheeks20fo7,

We've found your account and have reset your Jedi Consular to level 1 so that you can complete the tutorial step where you need to level him up. We have sent all the previously equipped gear to your inbox, as well as the Training Droids we had to remove/you used to train him up. Please claim all the items only after you completed the tutorial, otherwise, you may become stuck again. Thanks for sticking with us whilst we got that sorted.
Message 87 of 89 (441 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

[ Edited ]
★★★ Newbie

Last played Jan 15th 2021

First download Jan 14th 2021

Android phone

Player name- FletcherJY

Country- UK

Player level- 18

Crystal balance- 526

Credit balance- 16.9k

Training droids- Jedi Consular is at max level (19) so I can't see the number of droids currently

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Message 88 of 89 (382 Views)

Re: Stuck in Tutorial (Training Droids) issue post here

EA Live QV Team

Hi @FletcherJY and thank you for reporting this.

 

We made some changes to your account and reset your Jedi Consular to level 1 so you should be able to complete the tutorial now. All gear and previously used training droids etc. have been sent to your inbox in-game. Please claim those after you completed the tutorial. If you run into any other issues, please let us know.

Message 89 of 89 (336 Views)
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