Stuck in Tutorial (Training Droids) issue post here

[LilRyanRen]

@EA_HighCommand @CG_MindTricks - I've been locked out of my account for over a day now because of this issue.  I'm losing crucial early progress.

[EA_HighCommand]

Hi @LilRyanRen and sorry for not responding earlier.

Your account should be good to go now. In order to fix it, we had to reset your Jedi Consular to level 1, since it was over-leveled to progress.

We've sent you the Training Droids we've removed to your inbox and gave you some crystals to recover the lost progress. Please claim the Training Droids after you've completed the tutorial mission.

Let us know if you are still having issues.

[Horowitz84]

• Last Played Date: 8/27
• Approximate period of the first download: 8/26
• Platform (iOS or Android): Android
• Player Name: Horowitz2
• Country: France
• Player Level: 31
• Crystal Balance: 46
• Credit Balance: 597k
• Amount of 1* Training Droids: ?
• Amount of 2* Training Droids: ?
• List of characters and their Gear level: I remember Luke Farmer, Jedi consular, Talia, Chewbacca Clone, Clone sergent, snowtrooper, ewok, rebel pilot, not the gear level sorry

[LilRyanRen]

While I finished the tutorial, you removed gear from Jedi Consular.  The remaining piece to go to G2 is not assignable even though I have plenty of them.  He's not going to be usable if I can't gear him. @EA_HighCommand

[NSCBlackDragon]

• Last Played Date: 2018.08.28
• Approximate period of the first download:2018.08.27
• Platform (iOS or Android):ios
• Player Name:gold dragons
• Countryouth korea
• Player Level:30
• Crystal Balance:466
• Credit Balance:442.3k
• Amount of 1* Training Droids:don’t know
• Amount of 2* Training Droids:don’t know
• List of characters and their Gear level:

      Player id 653-379-587

[EA_HighCommand]

Hi @LilRyanRen. I've sent you a PM.

[NSCBlackDragon]

• Last Played Date:2018.08.27
• Approximate period of the first download:2018.08.26
• Platform (iOS or Android):ios
• Player Name:Gold dragons
• Country:Korea
• Player Level:30
• Crystal Balance:
• Credit Balance:
• Amount of 1* Training Droids:dont know
• Amount of 2* Training Droids:dont know
• List of characters and their Gear level:

I stucked in tutorial 

[NSCBlackDragon]

Training Tutorial incorrectly shows again even though I completed it.  I can't train Jedi Consular because he is already max level for my player level.  I've logged into my account using Google Play Games on multiple devices with the same result.

• Last Played Date: 8/26
• Approximate period of the first download: 2018.08.25
• Platform (iOS or Android): ios
• Player Name: Gold dragons
• Country: Korea
• Player Level: 30
• Crystal Balance: 466
• Credit Balance: 442.3k
• Amount of 1* Training Droids: ?
• Amount of 2* Training Droids: ?
• List of characters and their Gear level: ?

[NSCBlackDragon]

I have stucked 

[NSCBlackDragon]

Training Tutorial incorrectly shows again even though I completed it.  I can't train Jedi Consular because he is already max level for my player level.  I've logged into my account using Google Play Games on multiple devices with the same result.

• Last Played Date: 8/26
• Approximate period of the first download: 2018.08.25
• Platform (iOS or Android): ios
• Player Name: Gold dragons
• Country: Korea
• Player Level: 30
• Crystal Balance: 466
• Credit Balance: 442.3k
• Amount of 1* Training Droids: ?
• Amount of 2* Training Droids: ?
• List of characters and their Gear level: ?