Help us improve Answers HQ! Take Survey No, Thanks

Re: Stuck at the loading Cantina screen for the last 7 hours

by datroon
Reply

Original Post

Accepted Solution

Stuck at the loading Cantina screen for the last 7 hours

★★ Novice

Haven't been able to log in all day. Ive been tring since 7am its now 1:45. I just get stuck at the loading Cantina Screen. It seems like a bunch of people are having the same issue. Ive tried all the tips on the forms to get in and none of them work.     

 

Iphone 6 latest software.

Message 1 of 37 (5,596 Views)

Accepted Solution

Re: Stuck at the loading Cantina screen for the last 7 hours

Community Manager

@nleaven @datroon @jkpownageGG @carriages @drawninme Hi,

 

Things should have cleared up now and we have sent 500 crystals to everyone's respective inboxes. Are you all able to log back in finally?

 

Cheers,

Nils

View in thread

Message 8 of 37 (6,884 Views)
0

All Replies

Re: Stuck at the loading Cantina screen for the last 7 hours

★★★★ Newbie

I have the exact same problem.

Samsung Galaxy S7

Message 2 of 37 (5,578 Views)

Re: Stuck at the loading Cantina screen for the last 7 hours

★★★★ Novice
Same issue help. Game stalled after doing a raid for the first time. Tried restarting the app and now I can't get past the "Loading Cantina" screen
Message 3 of 37 (5,564 Views)

Log in issues

★★★★ Newbie
Carnt log in to Star Wars galaxy of Heros tried the reset etc on game centre still not solved the issue I see on forums alot having same issue please sort asap
Message 4 of 37 (5,558 Views)
0

Re: Stuck at the loading Cantina screen for the last 7 hours

Community Manager

@datroon Hi,

 

We were previously only seeing this with one particular guild. But from your description, it looks as if you have already tried the steps listed here and are still experiencing the issue afterwards:

If this is indeed the case and you cannot proceed, please post your information into this thread here with as much information possible: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/comment/360846/#Comment_360846

 

Cheers,

Nils

Message 5 of 37 (5,538 Views)
0

Re: Stuck at the loading Cantina screen for the last 7 hours

★★★ Newbie

Cant log in either.. Frown

Message 6 of 37 (5,465 Views)
0

Re: Stuck at the loading Cantina screen for the last 7 hours

★★★ Newbie

Can't log in either, in the middle of the raid with my guild too. Very frustrating. You've had this same problem pop up many times before EA, please fix this. Never had this problem with any other online app game.

Message 7 of 37 (5,424 Views)
0

Re: Stuck at the loading Cantina screen for the last 7 hours

Community Manager

@nleaven @datroon @jkpownageGG @carriages @drawninme Hi,

 

Things should have cleared up now and we have sent 500 crystals to everyone's respective inboxes. Are you all able to log back in finally?

 

Cheers,

Nils

Message 8 of 37 (6,885 Views)
0
Highlighted

Re: Stuck at the loading Cantina screen for the last 7 hours

★★ Novice
Yes I am and thank you for the response.
Message 9 of 37 (5,358 Views)

Re: Stuck at the loading Cantina screen for the last 7 hours

Community Manager

@datroon Thanks for the confirmation, I will mark the thread solved.

Message 10 of 37 (5,348 Views)
0

HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

fifa-20-promo-splash

Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

Learn more on EA Help

ea-help-promo

Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help