Help us improve Answers HQ! Take Survey No, Thanks

Re: Stuck at the loading Cantina screen for the last 7 hours

by drawninme
Reply

Original Post

Highlighted
Accepted Solution

Stuck at the loading Cantina screen for the last 7 hours

★★ Newbie

Haven't been able to log in all day. Ive been tring since 7am its now 1:45. I just get stuck at the loading Cantina Screen. It seems like a bunch of people are having the same issue. Ive tried all the tips on the forms to get in and none of them work.     

 

Iphone 6 latest software.

Message 1 of 37 (5,882 Views)

Accepted Solution
Highlighted

Re: Stuck at the loading Cantina screen for the last 7 hours

Community Manager

@nleaven @datroon @jkpownageGG @carriages @drawninme Hi,

 

Things should have cleared up now and we have sent 500 crystals to everyone's respective inboxes. Are you all able to log back in finally?

 

Cheers,

Nils

View in thread

Message 8 of 37 (7,166 Views)
0

All Replies
Highlighted

Re: Stuck at the loading Cantina screen for the last 7 hours

★★ Newbie

I have the exact same problem.

Samsung Galaxy S7

Message 2 of 37 (5,860 Views)
Highlighted

Re: Stuck at the loading Cantina screen for the last 7 hours

★★ Newbie
Same issue help. Game stalled after doing a raid for the first time. Tried restarting the app and now I can't get past the "Loading Cantina" screen
Message 3 of 37 (5,846 Views)
Highlighted

Log in issues

★★ Newbie
Carnt log in to Star Wars galaxy of Heros tried the reset etc on game centre still not solved the issue I see on forums alot having same issue please sort asap
Message 4 of 37 (5,840 Views)
0
Highlighted

Re: Stuck at the loading Cantina screen for the last 7 hours

Community Manager

@datroon Hi,

 

We were previously only seeing this with one particular guild. But from your description, it looks as if you have already tried the steps listed here and are still experiencing the issue afterwards:

If this is indeed the case and you cannot proceed, please post your information into this thread here with as much information possible: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/comment/360846/#Comment_360846

 

Cheers,

Nils

Message 5 of 37 (5,820 Views)
0
Highlighted

Re: Stuck at the loading Cantina screen for the last 7 hours

★★ Newbie

Cant log in either.. Frown

Message 6 of 37 (5,747 Views)
0
Highlighted

Re: Stuck at the loading Cantina screen for the last 7 hours

★★ Newbie

Can't log in either, in the middle of the raid with my guild too. Very frustrating. You've had this same problem pop up many times before EA, please fix this. Never had this problem with any other online app game.

Message 7 of 37 (5,706 Views)
0
Highlighted

Re: Stuck at the loading Cantina screen for the last 7 hours

Community Manager

@nleaven @datroon @jkpownageGG @carriages @drawninme Hi,

 

Things should have cleared up now and we have sent 500 crystals to everyone's respective inboxes. Are you all able to log back in finally?

 

Cheers,

Nils

Message 8 of 37 (7,167 Views)
0
Highlighted

Re: Stuck at the loading Cantina screen for the last 7 hours

★★ Newbie
Yes I am and thank you for the response.
Message 9 of 37 (5,640 Views)
Highlighted

Re: Stuck at the loading Cantina screen for the last 7 hours

Community Manager

@datroon Thanks for the confirmation, I will mark the thread solved.

Message 10 of 37 (5,630 Views)
0