Stranger sims appearing in town

[laprembee]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8
OS Version 14.4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Walking in town
What do you expect to see? My friends sims in town and not strangers
Connection Type Wifi
Please select your region South America
Country Brasil

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It got me really really upset to find all this stranger sims walking around town last night.

I have never seen these players before, they are all new players and total strangers to me. I don’t see my friends sims in town anymore — I guess since I lost almost all of them when I made my sims passive.

This actually triggered my anxiety and made me really uncomfortable. This game is my safe space and I have made really good friends in the TSM community. Losing my sims friends contacts was not such a bad thing cause I knew I could get them back. But finding strange sims instead was just too much.

I don’t need new people, I need my friends back in my game. 

[EA_DragonsEye]

Hi @laprembee! I am sorry that this issue caused you distress.
In order to investigate this issue I have some questions:

1. Did you make all your sims passive and then active or how many? 
2. Did you lost the contacts on all of the sims made passive and then active?
3. Could you please DM me your player id and the name of the sims that you made passive and then active? 

Thanks!

[laprembee]

Hi @EA_DragonsEye thank you for the quick reply and kind words.

1) I’ve made 3 of my main sims passive and then active again and lost 90% of their contacts.

2) Not all, a couple still remain.

3) DMing you now with more details.

Thank you 

[MarinPhoenix]

i have the same bug.