Store price flashing and charged me double for Soiree Bundle

by HONKwaifu
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Original Post

Store price flashing and charged me double for Soiree Bundle

★★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce RTX 2060
Enter RAM memory size in GB 16.0 GB (15.9 GB Usable)
What is your gamertag/PSN ID/EA Account name? CayleyCarlson
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Octane
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Store
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Had just booted up the game and opened the store.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 15.09.20 11.15
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Store shows price of Grand Soiree Bundle as 3000. When I clicked it to buy it, it began flashing between 3000 and 6000. It charged me 6000.
What should be happening instead? It should be charging me a specific price.
Steps: How can we find the bug ourselves? Open the game and open the store, go to buy the soiree bundle, and it'll start flashing and charge the higher price.

Open the game and open the store, go to buy the soiree bundle, and it'll start flashing and charge the higher price.

Message 1 of 2 (155 Views)

Re: Store price flashing and charged me double for Soiree Bundle

★ Apprentice

Respawn probably won't give you a refund if you accidentally double bought or got charged a higher price. My buddy accidentally bought coins and ended up having to call his bank to get the payment reversed since respawn wouldn't issue a refund since he didn't want the coins.

 

Try calling your bank to have the charge reversed so you get your money back on a double charge.

Message 2 of 2 (103 Views)