Steps: How can we find the bug ourselves? [ Edited ]

[ergeshevakim]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Xiomi mi 6
OS Version Android 9
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug my game hung up and I just lost the best fighters in the great arena
Steps: How can we find the bug ourselves?
Connection Type
Please select your region
Country Russia

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my game hung during the passage of the great arena and I lost the best fighters

My login: [removed]

[EA_HighCommand]

Hi @ergeshevakim and sorry to hear that.

Did the game just hang or did it freeze or crash completely? Most of the times this is happening when your device is running low on RAM or space. Closing all not used background apps helps a lot to prevent this from happening.

PS: Please provide your ally-code (found when you tap on your in-game name at the main cantina screen) when reporting a bug, this helps greatly to investigate.