Starter edition re-45 skin gone
by rednex1972Original Post
Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? rednex1972
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. TimothyWii
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In the skin menu for the re-45
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Checking my re-45 skins
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? ~4
When did this happen? (dd.mm.yy hh:mm) 18/06/19
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? I lost the skins that I paid for by buying the starter edition with my money and I feel screwed over
What should be happening instead? I should have my blue fade re-45 skin
Steps: How can we find the bug ourselves? I don't even know how I did it
I spent my money on the starter edition of apex legends and I feel screw over knowing that they took away the only thing I wanted from that edition, the blue fade skin
Hey, @rednex1972!
Does the purchase show up as completed under your Microsoft purchase history?
If so, make sure any add ons for Apex Legends have been installed on your console. (My Games & Apps>Highlight Apex Legends>Press Start>Manage Game)
Still missing the skin? Contact our Live-Support so our team can verify the transaction.
Click here to contact an EA Advisor
