Star wars galaxy of heroes help

[CrashBandicuit]

I have a problem to log in on my account in SW

[EA_Andy · Accepted solution]

@CrashBandicuit - If you log back into Google Play it should have your progress.

If you can't find it, or it's no longer there please speak with one of our game advisers so they can look into this further.

To contact an adviser please follow the steps below: 

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next' 
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Thanks,

- Andy -

[EA_Andy]

Hey @CrashBandicuit

What's the issue that you're having trying to log in?

- Andy -

[CrashBandicuit]

@EA_Andy

The problem is that ive dropped all my phone settings to 0,now i cant get on my acc on sw,it gives me new acc

[CrashBandicuit]

When i gonna get some help arround here?

[EA_Andy]

@CrashBandicuit - And what happens when you try and log into the account you were using previously? Do you get any kind of error message?

- Andy -

[CrashBandicuit]

@EA_Andy

Nope,ive downloaded SW,launched game and a new user,but not my chareter.wath to doo?

[EA_Andy]

@CrashBandicuit - You'll need to log into the account that you were using before. Did you log into Facebook or similar before?

- Andy -

[CrashBandicuit]

@EA_Andy

Nope,i didnt log in FB.cuz i dont need it.ive only was logged in google play.But still it didnt put me on my chareter.

I want my chareter back.If need i can tell wath i was having there on him,wath u cant see if watching him as friend.

[EA_Andy · Accepted solution]

@CrashBandicuit - If you log back into Google Play it should have your progress.

If you can't find it, or it's no longer there please speak with one of our game advisers so they can look into this further.

To contact an adviser please follow the steps below: 

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next' 
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Thanks,

- Andy -

[CrashBandicuit]

@EA_Andy

They dont have Estonia in country's here.wath should i doo?