December 2022
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Apple Iphone
OS Version 15.6
Ally Code: (Find it here: http://bit.ly/AllyCode ) 288-141-157
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I used the in-game help option and they told me to post here. They also told me my account is seen as underage even though I am 20 years old and if I posted here they would help get it fixed. Because my account is seen as underage I cannot use the EA Connect to get my daily rewards from the website. Help would be greatly appreciated so I can keep playing this game without errors.
Steps: How can we find the bug ourselves? Just contact me I guess
Connection Type Wifi
Please select your region Europe
Country Turkey
I can prove I am 20 years old if needed
Solved! Go to Solution.
December 2022
You must be 18 years old in order to see/access EA Connect button, regardless of geo-location. Unfortunately, your account is under 18 years old. If you want to update your DOB you will need to contact EA Help and ask for an update.
December 2022
You must be 18 years old in order to see/access EA Connect button, regardless of geo-location. Unfortunately, your account is under 18 years old. If you want to update your DOB you will need to contact EA Help and ask for an update.
December 2022
Can you tell me how to contact EA help exactly? If its through the game they told me to post here. If you have a link or something I would appreciate it
December 2022
December 2022
Thanks, I have done that to begin with and they told me to post here though. I guess I will do it again. Also I should ask you, is it safe to share my citizen card or drivers license with the support team? Any guarantees they won't be miss used?
December 2022
December 2022
K appreciate the help I'll let you know how it turns out
April
I need help with this too!
I contacted help, it told me I needed to submit image of DL, but there’s no way to do that through the help screen.
April
Also, I can’t seem to create a new post. When I try, the “Submit” button doesn’t do anything—which is why I replied to these old threads.
April
You must be 18 years old in order to see/access EA Connect button, regardless of geo-location. You are under 18 according to your account information. If the date of birth on your account is incorrect, please reach out to EA Help.