Star Wars: Galaxy of Heroes - chat doesn't exist!!

[thevodo]

Hi, i'm playing this game for along time, and recently know about game/guild chat. 

I haven't it! You know, I'm a level 83 player and never spoke in chat because I didn't have one!

how can I solve this problem? my gameplay suffers greatly

thank you

[thevodo]

I think i know the reason of problem - incorrect DOB. Is it possible to change it? i'm 28 y.o..

[EA_David]

@thevodo Hey, from what I can see on our end your account date seems to be fine, so perhaps this is related to your phone's account age?

Perhaps if you update the DOB on the linked account that may help?

https://support.apple.com/en-us/HT204164

https://support.google.com/plus/answer/1350405?hl=en

Thanks. 

[thevodo]

@EA_David my device is iPhone, and my DOB at my apple ID is correct (1988) 

In the GOH i can't also change my nickname (i'm not @thevodo) 

i have very long ID like 7Xmbz00.... 

you said that you check my game account - are you sure, that you check my correct account? maybe you need more information, like player ID or another? 

thank you