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Re: Stairs can’t be placed

by SalixCat
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Accepted Solution

Stairs can’t be placed

★★★ Newbie

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XR
OS Version 10
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? It won’t let me place the stairs
What do you expect to see? Ability to place my stairs
Connection Type Wifi
Please select your region Europe
Country Greece

Stairs to second floor error 

Message 1 of 4 (327 Views)

Accepted Solution

Re: Stairs can’t be placed

Hero

@elenagarneli 

 

Do you have a room on the second floor? As you can see here the stair landing must be placed inside a room, like this.

 

stairs.png

 


CCP Hero Banner - Blue.png



 No trabajo en EA.    

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Message 4 of 4 (280 Views)

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Re: Stairs can’t be placed

Hero
@elenagarneli Have you unlocked the second floor?
Could you please share screenshots that can help us understand your problem?

CCP Hero Banner - Blue.png



 No trabajo en EA.    

Message 2 of 4 (302 Views)

Re: Stairs can’t be placed

[ Edited ]
★★★ Newbie

@SalixCat I have unlocked the second floor and I also have the money to buy the stairs and even though there is nothing in the way it keeps saying invalid location 

Message 3 of 4 (291 Views)

Re: Stairs can’t be placed

Hero

@elenagarneli 

 

Do you have a room on the second floor? As you can see here the stair landing must be placed inside a room, like this.

 

stairs.png

 


CCP Hero Banner - Blue.png



 No trabajo en EA.    

Message 4 of 4 (281 Views)
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