Help us improve Answers HQ! Take Survey No, Thanks

Stairs Disappear When on Upper Levels

by MavandClide

Original Post

Stairs Disappear When on Upper Levels

★ Apprentice

Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Currently Unknown (Sorry!)
What expansions, game packs, and stuff packs do you have installed? All except MFPS
Steps: How can we find the bug ourselves? Build a room of any kind and add stairs to the upper floor. Then place a bigger open space around the stairs (may work with just step 1).
What happens when the bug occurs? The steps disappear leaving a large open spot.
What do you expect to see? Steps to stay and not disappear at all floors.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. This seems to have happened with the December Update, could have been the GF Update though.

This has most likely been reported already since it's a pretty major issue, guessing that it's being fixed right now!

Message 1 of 3 (61 Views)

Re: Stairs Disappear When on Upper Levels

@MavandClide are you building in an apartment or non-apartment lot?  When you say the stairs disappear, do you mean that they aren't visible from the upper floor but are still in place and can be seen on the lower floor?  Or are you saying that they are being deleted?

I love to troubleshoot and help resolve issues, but I do not work for EA and am doing this on a volunteer basis. Please be patient, as sometimes life happens, and it may take me a bit to get back to you.
Message 2 of 3 (32 Views)

Re: Stairs Disappear When on Upper Levels

★ Apprentice
I am currently building on a penthouse. They are not visible from the upper floor, the top step and walls stay, but the rest of the stair is not visible.
Message 3 of 3 (29 Views)

Need help?

We’re happy to help with your account, troubleshooting, and gameplay questions.

Contact us on EA Help


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help