Spent MM emblems not registering in Breaking Through campaign

by Expillix
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Original Post

Accepted Solution

Spent MM emblems not registering in Breaking Through campaign

★★ Novice

Product: NBA Live Mobile
Platform:Apple iPhone
Summarize your bug In order to progress the “Breaking Through” campaign you are required to spend MM emblems. I have spent over 2500 emblems and yet it continues to tell me that i have to spend 250 emblems to unlock it. I have tried to reopen the app and buy another pack but it doesn’t work and i dont know what to do.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? It will be shown in the screenshots I provide.
What happens when the bug occurs? The event doesn’t unlock and i can’t progress the campaign.
What do you expect to see? The bug fixed so that I will be able to complete the campaign.

I have asked my friends and they said they had no issue with this and I couldn’t find an article myself so I had decided to come here. This problem also happens for the redemption campaign but instead of mm emblems it’s for live pass points. 

Message 7 of 36 (6,317 Views)

Accepted Solution

Re: Live pass points collecting bug

Community Manager

Hey, everyone. 

The team pushed out a fix over the weekend and it should now work. Thank you for your patience and if you witness any related issues on this please reply back. 

Good luck on the courts!

Blueberry.png

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Message 34 of 36 (6,333 Views)

All Replies

Live points won't register

★★ Novice

Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug I have earned 300+ live points, but in campaign mode, the node requirement for earning 300 live points is still locked. Anyone know how to solve this issue?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? May not be for everyone
What happens when the bug occurs? Cannot get past the 300 live points requirement in campaign.
What do you expect to see? Node locked

Attached screenshots

Message 1 of 36 (6,355 Views)

Live pass points requirement not working

★★ Novice

I have earned 300 live pass points, but in campaign mode, the requirement for earning 300 live pass points still remains locked. How do I solve this? 

 

I have attached screenshots

Message 2 of 36 (6,336 Views)

Live pass points

★★ Novice

Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug Campaign mode requirement for 300 live pass points won't unlock even when I have 300 live pass points
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Check campaign
What happens when the bug occurs? Can't play campaign
What do you expect to see? All campaign nodes are locked

I have attached screenshots for proof. Please may someone respond?

Message 3 of 36 (6,334 Views)

How do I unlock this mode in campaign?

★★ Novice

I'm stuck on this node in campaign mode. Anyone know how to get past? I have attached screenshots.

Message 4 of 36 (6,349 Views)

Re: The lock will open when you earn Live Pass Points.

★ Guide

 

I don't speak English well, but it is said that the lock will be unlocked when you get Live Pass Points.

You can obtain it through events or purchase it from the store.
I know a lot of ways

 

The administrator will inform you of details or errors.

Hope this helps , enjoy the game

 

 

target confi.jpgtarget  earn list.jpg

Message 5 of 36 (6,334 Views)

Re: The lock will open when you earn Live Pass Points.

★★ Novice

Thanks for respond! The thing is I have already earned more than 300 of those points from objectives. Is there something else I must do?

 

Message 6 of 36 (6,323 Views)

Re: Live pass points requirement not working

Community Manager

Hi, @beesoupss 

The team is aware of this and looking into it! 

Blueberry.png
Message 8 of 36 (6,308 Views)

Re: Spent MM emblems not registering in Breaking Through campaign

Community Manager

Hi, @Expillix 

We haven't seen any reports our way aside from yours here. Have you tried re-installing the app to see if that helps clear up the error?

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

Blueberry.png
Message 9 of 36 (6,282 Views)

Re: Spent MM emblems not registering in Breaking Through campaign

★★ Novice

Yes I have tried restarting the app, spending more emblems, redownloading the app multiple times but I still have the problem. 

Message 10 of 36 (6,266 Views)