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Sound bug switching accounts

by Bules2
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Original Post

Sound bug switching accounts

[ Edited ]
★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD Radeon 580
Enter RAM memory size in GB 8GB
What is your gamertag/PSN ID/EA Account name? Bules2
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Entire Map
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Fight and footsteps
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? I dont remember
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Sounds are opaques
What should be happening instead? The sound should be clear, as I can hear it using my main account
Steps: How can we find the bug ourselves? I don't know.

I got two accounts in Apex legends, when I use my main account, I can hear clearly all the sounds.
But when I'm using my smurf account the sounds change, I can't hear clearly footsteps, it's like an effect related to sound through walls, which causes an opaque effect of the sounds, I can't hear footsteps clearly, either from where the shots are coming when I'm near. Please help.

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