Some things sync, some things don't

[Peac0ck69]

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8, iPad Pro
OS Version Most Recent
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Only part of the game syncs to the cloud pretty much every time I play. For example, when I move from iPhone to iPad to play on the same file (synced by Facebook) some things sync like for example my furniture I've bought and where I have placed it. Things that don't sync: my SimCash - it went down! My level experience - I was level 21 but very close to level 22 and now I'm level 21 and not close to 22 at all. My sims tasks - when I left my Sims on my phone they were doing "long" tasks, but when I returned to them on my iPad instead they had finished "quick" tasks. In all I've lost some SimCash, a lot of experience and a lot of gold coins. It's pretty trash.
What do you expect to see?
Connection Type Wifi
Please select your region Europe
Country
Additional feedback

‌

Really unfortunate - especially when I've paid money on the game. 

[Phantomlover1717]

Best thing would be to contact an EA game advisor about this issue.
You can do that through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

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