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Re: Solo battles crash at start of game

by sarkon101
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Original Post

Solo battle

★★★★ Newbie

Product: Madden NFL 19
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? wojo95killa
Date/time issue occurred 2/18/19
What type of issue do you have? Other
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I've not been able to do any solo battles since Monday. I did the best of series 4 and completed it and since then I've been locked out. Every time I click solo battles it kicks me out to the main menu and says "error our servers cannot process this request at the time. Please try again later". It says I have 0 battle score and it's Saturday now.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know
What happens when the bug occurs? Can't log into solo battles
What do you expect to see? Same thing
PS4 Crash Reporting: Please copy the text you put in the crash report here. I've not been able to do any solo battles since Monday. I did the best of series 4 and completed it and since then I've been locked out. Every time I click solo battles it kicks me out to the main menu and says "error our servers cannot process this request at the time. Please try again later". It says I have 0 battle score and it's Saturday now.
What is the AMD or Nvidia Model Number of your graphics card? I don't know
Enter RAM memory size in GB I don't know

I've not been able to do any solo battles since Monday. I did the best of series 4 and completed it and since then I've been locked out. Every time I click solo battles it kicks me out to the main menu and says "error our servers cannot process this request at the time. Please try again later". It says I have 0 battle score and it's Saturday now.

Message 1 of 15 (458 Views)

Freezes Too Often

★★★★ Novice

Product: Madden NFL 19
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID? FaulkFan28
Date/time issue occurred 2/27/19— 18:30hrs
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug My game freezes and crashes all too often. Approximately 80% of the time. This is unacceptable
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Unsure, but will upload video if possible
What happens when the bug occurs? Nothing! Everything sits still like people waiting on a bus.
What do you expect to see? I expect the game I purchased for $100 to work work and function like it was designed to. I never have any issues with any other game company. Ie: Rockstar, Ubisoft, etc... Only EA Sports and Origins.
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A
What is the AMD or Nvidia Model Number of your graphics card? N/A
Enter RAM memory size in GB N/A

Product: Madden NFL 19
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID? FaulkFan28
Date/time issue occurred 2/27/19 18:20hrs
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug While doing Solo Challenges, my game will freeze about 80% of the time. This is unacceptable!
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Unsure, but will upload video
What happens when the bug occurs? The players move, the crowd is roaring, but nothing happens... Currently waiting for my (ghost) kicker to kickoff. I have been waiting for 40 minutes, and I’m fed up with it.
What do you expect to see? I expect the game to run and operate as it is supposed to. Not freeze and crash every time I start a new challenge.
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A
What is the AMD or Nvidia Model Number of your graphics card? N/A
Enter RAM memory size in GB N/A

Message 2 of 15 (338 Views)

Can’t add NAT Odell Combine to power up

★★★★ Novice

Product: Madden NFL 19
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? lookitsjimpi
Date/time issue occurred March 2nd 2019
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug Can’t add NAT Combine Odell to the power up
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to Odell power up card Add his combine card NAT
What happens when the bug occurs? Error and kicks me out application
What do you expect to see? Odell powered all the way up
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

Everytime I try to add Odell’s combine, it kicks me out ultimate team

Message 3 of 15 (315 Views)

Re: Freezes Too Often

★★★ Newbie

I have the same problem. On every change of possession, big first down, interception, kickoff etc. my game freezes. It happens all the time. I've deleted madden 19, reinstalled it numerous times. I've contacted PS4 support and they couldn't help. Madden 19 is the only game im experiencing trouble with of all the games I've downloaded. EA owes us a refund or a voucher for Madden 20 to get it free at the very least because this game has become unbearable to play. I get more frustrated at the freezing than I do at all the * glitch catches and broken tackles. 

Message 4 of 15 (294 Views)

Re: Freezes Too Often

★★★★★ Newbie

I am also experienced this. During MUT solo challenge. Freezes like clock work after the beginning of the 2nd qtr or the 2nd score. Play list goes blank and thats a wrap. Have to restart. Its been doin this since Friday, March 1st.

Message 5 of 15 (287 Views)

Re: Can’t add NAT Odell Combine to power up

Community Manager

Thanks for the heads up!

Can you try a power cycle and then let me know if it's still happening so we can let the Madden team know about it?

 

Power Cycle

  1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
  2. Turn it back on after 1 minute. Launch the game.
/Blueberry

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Message 6 of 15 (293 Views)

Solo battles crash at start of game

★★★★ Novice

Product: Madden NFL 19
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID? OGPlaya1
Date/time issue occurred 3/25/2019 10pm EST
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug In solo battles, everything loads to the intro screen, then it goes to the pause menu. Clicking resume or 'back' briefly shows a zoom out of the field for a second, then goes back to the pause menu.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I do not know. It has happened twice in 3 weeks, giving me a loss on the first game.
What happens when the bug occurs? Keeps going back to the pause menu, exiting or forcing the game closed gives me a loss.
What do you expect to see? The beginning of the game.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

Pretty sure it only happens in the first solo battle of the series for the week.  Might be a coincidence.

Message 7 of 15 (379 Views)
Highlighted

Re: Solo battles crash at start of game

★★★★ Novice

Happened again tonight, took another loss without even a kickoff.  Was the third game of the series this time.  Game loads up like normal, intro screen, press 'A' to skip, goes straight to pause menu, resume briefly shows the field for a second, then back to the pause menu.  'B' backing out does the same.  Only option is to exit (concede) or restart, which also counts as a concede.

Message 8 of 15 (315 Views)

Keeps freezing

[ Edited ]
★★ Novice

Product: Madden NFL 19
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? Money man. Or valdezleroy
Date/time issue occurred 5/13/2019 and before
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug Keeps freezing on path to the draft 2019 nfl draft challenge 22. Was not able to complete it due to freezing
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to ultimate team and the solo challenges and then path to the draft 2019 nfl draft challenge 22 against the dolphins
What happens when the bug occurs? It freezes and then I have to reset PlayStation
What do you expect to see? Hopefully something in return of wasted time and effort and since I lost out in a few thing due to not being able to complete
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/a
What is the AMD or Nvidia Model Number of your graphics card? N/a
Enter RAM memory size in GB N/a

N/a

Message 9 of 15 (216 Views)

Re: Keeps freezing

★★ Novice
Still froze again last night very frustrating to say the least
Message 10 of 15 (166 Views)

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