September 2020
Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One S
What is your gamertag/PSN ID? B1G Play RJ
Date/time issue occurred September 19th, 2020 between 9:15-10:15
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I was in the last set of Solo Battles today (September 19th, 2020) starting the first game against the highest overall opponent at 73. This team used the Washington Football Team logo. Usually I choose the most difficult setting to get the highest battle score of 21,000+ as I always do. In the end of exiting the game, a message pops up telling me about connection issues from the server. I started the next game not thinking much of it against a 72 overall team in the field that used the Chargers logo while selecting the highest difficulty in this game as well. I ended up with the same results as I was told there was connection issues and both games were listed as DNF(Did Not Finish). As a lifetime fan I am disappointed and those things messes with my rewards. Some players spend money and I rarely do depending on the promo. Solo Battles is a big deal for someone like myself who can use those coins and trophies each week.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Hopefully through a patch.
What happens when the bug occurs? No progress of stats and games save.
What do you expect to see? Better quality for all Madden players.
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Solved! Go to Solution.
September 2020
Hi @richardweav106,
Can we try running through some troubleshooting to see if we can help stop these disconnections from happening? A good place to start off would be with the basic connectivity steps over at the EA Help website.
If you're still running into any disconnections after that try out the Xbox-specific steps as well. Let me know how that goes when you have the chance. Thanks!
/Kent
September 2020
Hi @richardweav106,
Can we try running through some troubleshooting to see if we can help stop these disconnections from happening? A good place to start off would be with the basic connectivity steps over at the EA Help website.
If you're still running into any disconnections after that try out the Xbox-specific steps as well. Let me know how that goes when you have the chance. Thanks!
/Kent
October 2020
October 2020
Hey @Syrup7449,
Unfortunately we don't have a way of granting points or changing the results of a game. If you don't mind running through some troubleshooting, I'd recommend starting off with the links in my previous post to see if that helps. We don't want this to keep happening so you don't keep losing points like what happened before.
/Kent
October 2020
This just happened to me I have 195000 points and I'm 5000 away from the next tier of rewards and it gave me a connection issue error on the game before last and won't let me play my final game that I never even started. This just really sucks because EA can clearly see that I haven't started the last game, but I can't even play it.
October 2020
October 2020
This is ridiculous. This happens WAY too often for a game that should be well past these sorts of issues. And you 'can't go back and give points' for a game that I COMPLETED, up by 10 pts (24-14) with 3 passing TDs, sacks, fumbles, etc.? Asinine. Really wish we had more options for NFL games, the complacency from EA is pathetic.
December 2020
Just happened to me too. Missed top tier because it won't let me play the last game. It even said I had a DNF when I won the game. Very disappointing.
December 2020 - last edited December 2020
i have 149828 points and 5 hours left to finish solo battles, but the goddamn game doesn't care. i had 2 solo battles left to play, and the last one it let me play got me to that score. so i should have one game left to play that even if i lost it, would have gotten me to the 150k level!!! IT ISN'T there. the last game it let me play finished, acted funky, and now just shows me my rank. i DID NOT PLAY the last game!!!! i never even started it. but it isn't there for me to pick, nor are the results of the last 3 games i did play.
this is just totally unacceptable. i paid my money for the game, invested time, and got SCREWED. EA is garbage.