Smallfry quest disappeared [ Edited ]

[rainercastro18]

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Oppo a12e
OS Version 8.1.0
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? OPEN MY GAME
What do you expect to see? i need to see smallfry quest again to see the quest and start the treasure hunt
Connection Type Wifi
Please select your region Asia
Country Philippines

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Hope yoy fix my game

edit: last screenshot removed as it contained sensitive information (Player ID)

[SalixCat]

@rainercastro18 

To open the Treasure Hunt map, you need to tap on the other button on the left side of your screen as shown here.

You will find Smallfry's quest on the Quest tabs, same place where you can find Wumples and any other active quests you have in your game.

Please let us know if you could find Smallfry's quest and the Treasure Hunt map or if you still need help. 

[rainercastro18]

Thats my problem i can't see smallfry quest. Even i started it . It disappears and the map says i need to complete it to unlock destination.

So the main problem of mine is the smallfry quest is gone. I cant see it

[SalixCat]

@rainercastro18 

Can you please share a screenshot of your quests tab? 

[rainercastro18]

Thats all the quest that i have

[SalixCat]

@rainercastro18 What other quests do you have on the right side after Chance to Dance?
Can you please also post a screenshot of your Treasure Hunt map?

[rainercastro18]

Thats all

[rainercastro18]

That al li have. 

[SalixCat]

@rainercastro18 

Unfortunately this is an issue that we can't help you fix from the forums.

You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.

If you have issues accessing your game, there is an alternative for you. Make sure to provide your Player ID when explaining your problem, will make things faster!