Slk vs SEE ult locked bug

[travman1969]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone
OS Version 14.4.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 935154317
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug When SLK was battling with full squad vs SEE I went into ultimate with slk and when SEE used his ultimate the animation locked up and all buttons disappeared. Clock kept going and lightening kept moving
Steps: How can we find the bug ourselves? Same battle config
Connection Type Wifi
Please select your region North America
Country United States

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Video linked:

https://youtu.be/znPxW0JSSzU

[EA_UltraSlide · Accepted solution]

Hi there @travman1969 and sorry to hear that.

We have attempted to recreate what you have ran into during the battle with SLKR and then SEE both using their Ultimates, but we did not encounter any freezes.

The team are aware of increased rate of crashing since the most recent title update. They are working to reduce these over the next several title updates. More information can be seen in the below link:

Forum Post - Increase in Game Crash Instances 

[EA_UltraSlide · Accepted solution]

Hi there @travman1969 and sorry to hear that.

We have attempted to recreate what you have ran into during the battle with SLKR and then SEE both using their Ultimates, but we did not encounter any freezes.

The team are aware of increased rate of crashing since the most recent title update. They are working to reduce these over the next several title updates. More information can be seen in the below link:

Forum Post - Increase in Game Crash Instances