Sith eternal emperor event, lost tickets

[1bvxewjtg09l]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Event wouldn't load
OS Version Android
Ally Code: (Find it here: http://bit.ly/AllyCode ) rar6-HUERHasKzmmQ4jTFQ
What type of issue do you have? Missing Rewards
How often does the bug occur? Often (50% - 99%)
Summarize your bug Game wouldn't load, lost tickets
Steps: How can we find the bug ourselves? Do the above
Connection Type Wifi
Please select your region North America
Country United Kingdom

‌

I keep getting told to raise this here and then being told to raise it in game, please just make me whole, my returning my tickets. This is incredibly frustrating and and taking too much time. 

[EA_Gunner · Accepted solution]

Hello @1bvxewjtg09l 

Can you please check your inbox? You should receive your DS currency in the next few minutes.

[EA_Gunner]

Hello @1bvxewjtg09l 

Please provide me with the following details:

EA Help case number:
EA Persona name:
Date of the crash(es):
Ticket amount lost due to the crash(es):

[1bvxewjtg09l]

1bvxewjtg09I

116299300 case number

140 tickets lost

The date? I don't know I contacted support on July 11th, so it would be before that. 

[EA_Gunner · Accepted solution]

Hello @1bvxewjtg09l 

Can you please check your inbox? You should receive your DS currency in the next few minutes.

[1bvxewjtg09l]

After weeks of arguing, cajoling and pleading, I'm where I should have been a month ago. Thank you for your efforts but your company really needs to streamline this process.