Sith Raid abandoned when I retreated

[marioegarcia]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy Note 8
OS Version 8.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 863-332-599
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I retreated the round and it abandoned the entire raid.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

‌

 I retreated from battle in the Sith Raid (tier 5) and it abandoned the entire raid. I don't know how this happened but my guild lost a lot of time and rewards because of this. Please help.

[GladOS-013 · Accepted solution]

Hi, thanks for the report! Sorry to hear that happened!

Please contact the customer support group and report that you had an accidental raid abandonment. Sometimes  they will credit your guild the raid tickets to restart the raid. The more specifics you can provide, the better. 

https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-war...

Good luck!

[GladOS-013 · Accepted solution]

Hi, thanks for the report! Sorry to hear that happened!

Please contact the customer support group and report that you had an accidental raid abandonment. Sometimes  they will credit your guild the raid tickets to restart the raid. The more specifics you can provide, the better. 

https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-war...

Good luck!