Sith Eternal Emperor Tier 3 Freeze

[PartickAF]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Pixel 2 XL
OS Version Android 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 654-721-417
What type of issue do you have? Other
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Tier 3 of SEE GL unlock freezes
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country

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Love spending enough energy for 60 DS currency only to have the game freeze and EA support say there's nothing they can do. 

[EA_UltraSlide · Accepted solution]

Hi @PartickAF and sorry to hear that.

We have checked the logs available to us and have not found any reason for your freeze. Please make sure to follow our troubleshooting guide to try and make sure this doesn't happen again. Hope this helps!

[Darkjedi523]

This happened to me on Tier 3 of the GL Luke Event as well. 

[Darkjedi523]

Ally code 786-838-728

[EA_UltraSlide · Accepted solution]

Hi @PartickAF and sorry to hear that.

We have checked the logs available to us and have not found any reason for your freeze. Please make sure to follow our troubleshooting guide to try and make sure this doesn't happen again. Hope this helps!