Since applying EA Game update, can no longer purchase add-ons

leilanibz · March 2023

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.95.207.1030
What expansions, game packs, and stuff packs do you have installed? Everything except paranormal and the two newest expansions.
Steps: How can we find the bug ourselves? If I go to the screen to select one of the new expansion packs for purchase, it tells me the game is no longer in the catalog.
What happens when the bug occurs? I can click on the expansion and see the contents, but I can't do anything with it.
What do you expect to see? I expect a buy now, or add to cart option.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I allowed the most annoying EA Game update. Prior to this, even with mods installed, I had no issues.

‌

When opening the ea app, if I select ANY add on that I do not own yet, I am unable to purchase it.

puzzlezaddict · March 2023

@leilanibz This was briefly an issue yesterday but has since been resolved:

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Can-t-purchase-any-Sims-4-expansion-packs/m-p...

If you're still seeing the issue, please let me know what country you live in and whether you're using a VPN.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.

MisterM4tt · March 2023

I'm still having this issue in the UK without a VPN. In the EA app, it throws out an error message. In the game, the "buy now" button is greyed out and tells me I need to purchase the game first.