Re: Sims not showing up or able to perform tasks.
by Phantomlover1717Original Post
Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Apple iPad, iPhone X
OS Version 13.4.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Unsure.
What do you expect to see? The two female Sims able to do tasks and going to correct homes.
Connection Type Wifi
Please select your region North America
Country USA
Additional feedback Three female sims are not showing up in the Generations list. Two are active, one is retired. The two active sims do not go to their correct homes, and when they do a task such as a Career or Quest, the individual bubbles for each task do not show up at all, and there is no star on their icon to indicate they are doing a task. If I pair them with a male sim to do a quest, the task bubbles disappear when I select the female sim. Also, there is no check when they complete the overall task.
I included three screenshots. The female sim in the photo should be in the Generations. The exact same thing happens to the other female sim. Both sims are at the lab on a task, but there are no task bubbles to select, and their icons do not indicate that they are doing anything.
@b_well2001 That is very strange indeed, thank you for reporting this. I wonder if it's related to this:
https://answers.ea.com/t5/Bug-Reports/Open-Problems-with-data-syncing/td-p/9082084
Anyways, I'd suggest contacting EA.
Due to COVID-19/Corona support is a little different than you're normally used to. Waiting times are also longer.
- Phone support is currently closed.
- Arabic and Dutch support languages aren't available.
- English support times are Mon-Sat from 8 AM to 11 PM UTC
More information is available in this post: https://answers.ea.com/t5/General-Discussion-Feedback/IMPT-Support-Options-Update/m-p/8864082#M24974
You can contact them through The Sims Mobile app. First things first, write down your Player ID or take a screenshot of it.
- Open side menu
- Click the gear icon
- Click the 'Help & About' tab
- Click 'Help'
Your browser opens
- Scroll down and click on 'Contact Us'
Open the spoiler for picture how to get to the 'Contact Us' button:
The EA game advisor might ask you to perform a couple of troubleshooting steps you can find over here for Apple or Android. You can try those before contacting them, or while you're waiting on a reply.
If you're asked to clear data or reinstall the app, make sure your app is being back-upped to the App store or EA account.
The backup options might have turned off during a previous update. Your app will reset, but after creating a Sim you should get the popup to restore from the cloud.
An image in the spoiler on where to find the backup options:
If you choose the 'Report Bug' option you might not receive a reply from EA.
If you can't access the app for some reason. You can also contact EA outside of it.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
