Re: Sims mobile update doesnt allow me to touch anywhere but an unlocked distric

by SimGuruMaaike
Reply

Original Post

Sims mobile update doesnt allow me to touch anywhere but an unlocked district

★★★ Newbie

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei Mate 9
OS Version 7.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003375986169
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Today, I opened The Sims Mobile and completed an update. When it finished it brought me into the game to my Sim's house, and one of my sims popped up and said that there is a new restaurant in the market square, and didn't allow me to tap anywhere but to navigate to the market square. I am very close to level 15 where I can unlock a new district. At this point, I had allready spent my last district unlock on the "Downtown" district. The game wont allow me to do anything once I am on the "unlock market square" screen.
What do you expect to see? Im not able to continue with the game and my limeted time quests. I hope I'm not the only one with this problem so that it can quickly be solved. I've worked so hard on my quests and can't complete them. Please help. Thank you.
Connection Type Wifi
Please select your region Other
Country South Africa
Additional feedback Very dissapointing that i can't complete my quests intime, but I have to say, I really have been enjoying the game sofar. Thank you!

 Very dissapointing that i can't complete my quests intime, but I have to say, I really have been enjoying the game sofar. Thank you! 

Message 1 of 3 (213 Views)

Re: Sims mobile update doesnt allow me to touch anywhere but an unlocked distric

Best thing would be to contact an EA game advisor about this issue.

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

 

Open the spoiler for pictures:

 

Spoiler
collaged.jpg

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/  


----------------

Answers HQ Guardian

do not work for EA

 

Message 2 of 3 (201 Views)
Highlighted

Re: Sims mobile update doesnt allow me to touch anywhere but an unlocked distric

EA Live QV Team

Just to confirm, back when you were around level 4, you were not prompted to unlock the market square? Do you remember how long ago you started the game? 

Message 3 of 3 (197 Views)
Twitter Stream