Sims cannot retire after being made passive

[mohrart]

Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Vankyo Matrix pad S21
OS Version Android 9.0
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Make sims passive when they are ready to retire and the playable again.
What do you expect to see? Sims being able to retire when masses out.
Connection Type Wifi
Please select your region North America
Country USA

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I have two sims that can still retire and three that will not switch back to being able to retire.

[SalixCat]

@mohrart Did you update your game app last week?
What game version do you have?

[mohrart]

Version 27.0.0.11783 / 27.0.0 + 117083 (Android on ARM64

[mohrart]

I did finally get one more to be able to retire. It seems they have to be passive for a while first too.

[EA_DragonsEye]

Hi @mohrart! Could you send me your player id? Thanks!

[mohrart]

Sent, thank you.

[D_S_game33]

Reset occurs when we switch between passive and active... 

[mohrart]

Now one retired while passive. 🤷🏻‍♀️

[mohrart]

I still have two that won't update to be able to retire. Is there something I should have them do to get them there?

[EA_DragonsEye]

Hi @mohrart! Could you send me your player id so I can investigate this issue? Thanks!