Sims Mobile Sweet Treat Challenge Glitch

[juniperkate84]

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad 7, iPhone 11 Pro
OS Version iOS 14.4.2
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I can no longer play the sweet treat challenge. None of my players, active or inactive, are able to start the challenge. I’ve doubled check to see if any of them were still currently playing the challenge and they are not. I’ve also closed, removed, and re-downloaded the game but the issue is still there.
What do you expect to see? Is there a way to fix this?
Connection Type Mobile
Please select your region North America
Country USA

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[EA_DragonsEye]

Hi @juniperkate84! Can you DM me your player id in order to investigate this issue? Thanks!

[miahanekamp]

@EA_DragonsEye i'm having this issue too for about 4 days- where do i find my player ID?

[EA_DragonsEye]

The arrow in the right>Settings>Help&About>About