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Re: Can’t delete/store original content

by kharris38
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Re: Can’t delete/store original content

@kharris38 I've merged your post with a bug report that was created recently. Could you share your Player ID with us as well?

https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile

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Message 11 of 15 (187 Views)
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Re: Can’t delete/store original content

★★★ Novice

My player ID is 1003319044995

Message 12 of 15 (180 Views)
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Re: Can’t delete/store original content

[ Edited ]

@kharris38 & @thechieftveiter please contact EA and let us know how it went.

@kharris38 I know you've already done this, could you try in a different language maybe? (see further down, where I tagged you again)

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

 

Open the spoiler for pictures:

 

Spoiler
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If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/ ( This might be the best option for you @kharris38 )
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

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Message 13 of 15 (172 Views)
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Re: Can’t delete/store original content

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Thank you, I will give these options a try!

Message 14 of 15 (168 Views)
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Re: Can’t delete/store original content

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I emailed them, and this is the response I got so hopefully things will be fixed soon. 

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