Re: Sims Getting Stuck and Not Completing Tasks

by Mojo_Sheepshanks
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Original Post

Sims Getting Stuck and Not Completing Tasks

★★★ Newbie

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.82.99.1230
What expansions, game packs, and stuff packs do you have installed? I have most except for 2/3
Steps: How can we find the bug ourselves? I have no idea, it just randomly started today Frown
What happens when the bug occurs? My sims get stuck and cannot complete any actions, i cannot do any gameplay at all. They go to do the action but then as soon as they get there, they just freeze and do nothing. But the game continues in the background, it is only my sims that freeze. I still get mail, phone calls etc. When i try to send my Sims to school/work, they get stuck and dont leave the lot. But i still get all the notifications about them being late etc. Please help me fix it as i cannot actually play the game Frown
What do you expect to see? They just stand still, not doing anything. But time continues, and the games goes as per normal (weather changes, time keeps going, people come over and try to interact, phone calls ring through, i get mail etc.)
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

My sims get stuck and cannot complete any actions, i cannot do any gameplay at all. They go to do the action but then as soon as they get there, they just freeze and do nothing. But the game continues in the background, it is only my sims that freeze. I still get mail, phone calls etc. When i try to send my Sims to school/work, they get stuck and dont leave the lot. But i still get all the notifications about them being late etc. Please help me fix it as i cannot actually play the game Frown

*****

I have tried to restart the game, update the game, repair the game, restarted my computer and repeated these steps and nothing has changed Frown

Message 1 of 3 (4,660 Views)

Re: Sims Getting Stuck and Not Completing Tasks

Hero

HI @darianashlyn 

 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

 

You won't loose anything. Just make sure to not delete any files  and make a backup.

 

After renaming, repair your game by right clicking on the game in Origin.

 

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

 

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • ConfigOverride, if you have your own configuration files.
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 3 (4,634 Views)

Re: Sims Getting Stuck and Not Completing Tasks

★★★★ Novice

I’m having the same issue. I’ve tried all of the suggestions nothing is working. I don’t have mods. I’ve repaired the game and updated my drivers. 

Message 3 of 3 (1,680 Views)