Sim wants to go to the market square but I’m not level 15 yet [ Edited ]

[oreporo]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XS Max
OS Version IOS 13.3
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003873274698
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I’m not sure how to come across this glitch yourself, but it all started when my sim entered the dialogue screen with me about traits, and I accidentally tapped through it quickly and a hint/ tip telling me to pick my sims’ first trait wouldn’t go away. I tried to pick a trait but I needed to wait until I was able to pick another one. Eventually I was able to pick a new trait, but then my sim entered the dialogue screen with me again, wanting to go to the market square. The game would only let me interact with the required buttons to get to the district screen, stopping me from playing the game entirely. I’m only level 8 and every time I try to unlock the district it says that I need to be level 15 to unlock it. I have screenshots, although I had to crop them to upload them.
What do you expect to see?
Connection Type Wifi
Please select your region Australia
Country Australia
Additional feedback

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Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XS Max
OS Version IOS 13.3
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003873274698
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I’m not sure how to come across this glitch yourself, but it all started when my sim entered the dialogue screen with me about traits, and I accidentally tapped through it quickly and a hint/ tip telling me to pick my sims’ first trait wouldn’t go away. I tried to pick a trait but I needed to wait until I was able to pick another one. Eventually I was able to pick a new trait, but then my sim entered the dialogue screen with me again, wanting to go to the market square. The game would only let me interact with the required buttons to get to the district screen, stopping me from playing the game entirely. I’m only level 8 and every time I try to unlock the district it says that I need to be level 15 to unlock it. I have screenshots, although I had to crop them to upload them.
What do you expect to see?
Connection Type Wifi
Please select your region Australia
Country Australia
Additional feedback

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[oreporo]

^ sorry for the duplicate text below it. 

[SimGuruMaaike]

@oreporo Looks like you unlocked waterfront before market square, do you remember if you had any game issues around the time you unlocked waterfront? 

[oreporo]

@SimGuruMaaike I didn’t run into any problems after unlocking the waterfront district. I only started to have problems when I accidentally clicked through the dialogue screen too fast and a tip wouldn’t go away.

[galaxbees]

I'm really late, sorry, but did you end up finding a solution to this problem? 

[SalixCat]

@galaxbees I don't know if there is a solution to this issue. The easiest way to solve this problem could be to delete the game app and start a new game from level 1.

[iotasi]

Unfortunately I didn’t  I just ended up deleting the game shortly after the glitch and haven’t played since. 

[iotasi]

^ I’m oreporo btw, just using a newer acc 

[SalixCat]

@iotasi @oreporo Hi 

Tell us how it goes if you want to try again another day. 

[galaxbees]

That makes sense! I wasn't TOO far into the game, anyway. Thank you!