Product: Star Wars: Galaxy of Heroes
What type of device are you experiencing the issue with? Iphone 7
OS Version 12.0.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 226747416
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Joined TW, even entered the map to check commands, but next day the event disappeared. I know for sure I joined, so this is a game bug.
Steps: How can we find the bug ourselves? It is a known issue for many people.
Connection Type Wifi
Please select your region Europe
Joined TW, even entered the map to check commands, but next day the event disappeared. I know for sure I joined, so this is a game bug.
@Axs4227Sxa882 Hey, I checked your account and our records show you didn't join the currently active Territory War.
Hi, As far as I know we cannot enter the territory map without joining. I'm 100% sure I went into the map to see if any of our officers have set commands already, to see if I need to set it myself. The game is also showing me as I didn't join...that is what I'm reporting, that there is a bug in the system. So I guess since your records show otherwise, we need to take screenshots every time even if there seems to be no actual issue with the game? That is just absurd.
I understand that the process you described can verify if my join is registered on the game server at the moment I'm checking. But still nothing guarantees it for me that after 24h when the defence setting phase starts, it will still be there, and I'll be able to play. Nevermind I just find it upsetting that I never missed a single TW since I've been in my guild, and when I report that there is a problem, the reply is that I made a mistake. That's not customer support, that's blaming the functionality issue of the game on the customers.
Thanks for the possible check though @GladOS-013!