Ship energy timer reset after buying energy

[viper9232tomhorn]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Xs Max
OS Version 12.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 396593464
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Energy timers reset when energy is purchased with crystals. This applies to all energy, not just ship energy like in my original pic.
Steps: How can we find the bug ourselves? Note time until next energy drop, purchase energy with crystals, then note the time was reset.
Connection Type Wifi
Please select your region North America
Country US

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Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone XS Max
OS Version 12.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 396593464
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I was at 59 ship energy with the timer for the next drop of energy at 3m30s when I purchased 120 ships energy. I was surprised that the timer was reset to 12 minutes for the next drop.
Steps: How can we find the bug ourselves? I’ve only noticed it this once, but expect it is easily reproducible.
Connection Type Wifi
Please select your region North America
Country USA

‌

[EA_HighCommand · Accepted solution]

Hi @viper9232tomhorn and thank you for the report.

Did @GladOS-013 detailed explanation clarify what happened? If you notice anything else, please let us know.

[GladOS-013]

You can only have a maximum of 144 ship energy. If you had 59, then bought 120, that would take it up to 179. Since the energy is above 144, it stops accumulating energy.

If you purchase energy, but the total stays below 144, then you shouldn't see the timer reset.

[EA_HighCommand · Accepted solution]

Hi @viper9232tomhorn and thank you for the report.

Did @GladOS-013 detailed explanation clarify what happened? If you notice anything else, please let us know.