Product: Apex Legends
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia 1080 SC
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? Rizaults
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Rampart
Which Legends were your squad mates using (if applicable)? Pathfinder, Octane
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Hammond Labs
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Getting off a Trident
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Many
When did this happen? (dd.mm.yy hh:mm) 11/9/2020
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I fell through the map
What should be happening instead? Not Falling through the map
Steps: How can we find the bug ourselves? I think It happened due to the angle and possibly movement of the vehicle, Rampart was at the back on her turret and the vehicle was on a green hill incline. Likely I jumped off and the animation dropped me under the map.
The bug occurred when getting off the minigun placed on the trident. I was on an incline with the vehicle facing up the incline. Likely what happened is the animation to get off or lack thereof dropped me under the map due to the angle and position.
Thanks for the report!
If this is something you can replicate would you mind grabbing a video clip of this happening so we can take a look? Thanks again!