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Re: Shared items stuck at 1 after removed

by nmdc97
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Original Post

Shared items stuck at 1 after removed

★★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.69.59.1020
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Go to Gallery > My Profile
What happens when the bug occurs? Shared Items no. is 1 instead of 0.
What do you expect to see? Shared Items no. is 0.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

After remove the content uploaded to the Gallery, the number showed under my profile stuck at 1 instead of 0.

Please advise how to fix.

Thank you.

Message 1 of 11 (302 Views)

Re: Shared items stuck at 1 after removed

Hero
@nmdc97 The gallery might take a moment to catch up. Could you re-check after Christmas and let me know if it's still wrong ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 11 (273 Views)

Re: Shared items stuck at 1 after removed

★★★ Novice

@crinrict Sure, thanks.

Message 3 of 11 (265 Views)

Re: Shared items stuck at 1 after removed

★★★ Novice

@crinrict Still not updated.

Message 4 of 11 (229 Views)

Re: Shared items stuck at 1 after removed

Hero
@nmdc97 OK. Thanks for the updates. I'll pass this on to a CM.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 5 of 11 (218 Views)

Re: Shared items stuck at 1 after removed

Community Manager

Hey there @nmdc97,

 

I checked this quickly and searching for your EA ID on the Gallery doesn't bring any results for me so, from that side, removing the content seems to have worked. 

 

Can you tell me which steps you have tried so far to resolve this, for example, repairing the game via Origin or deleting the Origin cache so that I can get a better understanding of the issue?

 

Thank you,

Leeloo

 

Leeloo.png

Stay and Play.png
Message 6 of 11 (211 Views)

Re: Shared items stuck at 1 after removed

★★★ Novice

@EA_Leeloo I have tried both, but still not work.

Message 7 of 11 (184 Views)

Re: Shared items stuck at 1 after removed

Hero
@nmdc97 Is your item still stuck ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 8 of 11 (150 Views)

Re: Shared items stuck at 1 after removed

★★★ Novice
@crinrict Yes.
Message 9 of 11 (133 Views)

Re: Shared items stuck at 1 after removed

Hero
@nmdc97 Did you try @EA_Leeloo suggestions above ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 10 of 11 (129 Views)