Re: Set not received "STRENGTHENING.MAIN.EQUIPMENT"

by EA_Gunner
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Set not received "STRENGTHENING.MAIN.EQUIPMENT"

[ Edited ]
★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 11 PRO
OS Version 16.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 572-715-724
What type of issue do you have? Missing Rewards
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug I did not receive a set of strengthening agents "SET". Main. Equipment, money was debited from the card, but the kit was never received.
Steps: How can we find the bug ourselves? I tried to return the money to Google Play, they refused me and asked me to contact the developers of the game. The method of "Restoring the purchase" in the game did not give a result
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Hello everyone @EA_HighCommand,

I ran into a problem. I bought a set of "STRENGTHENING.MAIN.EQUIPMENT". Equipment, money was debited from the card, but the kit was never received. I tried to return the money to Google Play, they refused me and asked me to contact the developers of the game. Help solve the problem. My Ali code is 572-715-724. Purchase number: ID GPA.3392-0774-7127-83205. Purchase date January 15, 2023 17:20:58 GMT +2

The account is linked to the IOS Game Center. The account is also linked to Facebook


The method of "Restoring the purchase" in the game did not give a result

Since my account is linked to two devices (iOS and Android), I paid for a "SET" "STRENGTHENING.MAIN.EQUIPMENT" through Google Play. The money was debited, but nothing came. I wrote to the support service in the game and provided them with all the requested data (payment screenshots, payment receipt from my bank, etc.) They started saying that the screenshots were of poor quality. The problem is that the quality of screenshots in the game is getting worse. I am sending you good quality screenshots. In 10 days, tech support responded to me 2 times, and for the last 4-5 days it has been silent at all. Please help me. I haven't been able to get the kit I paid for for 10 days

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Accepted Solution

Re: Set not received "STRENGTHENING.MAIN.EQUIPMENT"

EA Live QV Team

You need to reach out to EA Help for your missing purchase. We are not handling missing purchases on AHQ.

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Re: Set not received "STRENGTHENING.MAIN.EQUIPMENT"

[ Edited ]
★★ Novice

Here is a message from Google Play when I tried to refund the money

Message 2 of 7 (212 Views)
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Re: Set not received "STRENGTHENING.MAIN.EQUIPMENT"

EA Live QV Team

You need to reach out to EA Help for your missing purchase. We are not handling missing purchases on AHQ.

Message 3 of 7 (191 Views)

Re: Set not received "STRENGTHENING.MAIN.EQUIPMENT"

★★ Novice

I wrote you a problem. They answered me 2 times in 10 days. In this service, when uploading screenshots, the quality of screenshots deteriorates and they do not like them. How do I upload them there so that the quality does not deteriorate? I turned to this forum when I couldn't get hyperdrive, and you helped me. Why can't you now?

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Re: Set not received "STRENGTHENING.MAIN.EQUIPMENT"

EA Live QV Team

Try to use live chat or call the hotline, provide them with your case number and they can explain the rest.

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Re: Set not received "STRENGTHENING.MAIN.EQUIPMENT"

★★ Novice

Live chat does not deal with the problems of the mobile game, they say to contact technical support in the game

Message 6 of 7 (172 Views)
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Re: Set not received "STRENGTHENING.MAIN.EQUIPMENT"

EA Live QV Team

One of our mobile specialists will reach out to you soon. Please continue to monitor the case 133380863

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