Season 8 Coin Purchase Failure!

[SneeezyBoi]

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? Lady Greyfire
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Apex Coins
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Purchasing Apex Coins
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 02.02.21 04:18
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I purchase Apex Coins and they do not appear in my stock after purchase. The money will be taken from me, but I will not get what I paid for!!! I’m trying to buy the season pass!
What should be happening instead? Give me my coins
Steps: How can we find the bug ourselves? Test out purchases of apex coins? Idk how you would fix it. I’ve refunded one of my purchases once, but I tired again, and it still wouldn’t work.

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[EA_Kent · Accepted solution]

Hi @SneeezyBoi, 

When you've got the chance please reach out to the EA Help team so they can pull up your account and take a look. For more information on how to set up a case with them check out the EA Help website. 

If you prefer you can also speak with them over Twitter or Facebook instead. 

/Kent

[EA_Kent · Accepted solution]

Hi @SneeezyBoi, 

When you've got the chance please reach out to the EA Help team so they can pull up your account and take a look. For more information on how to set up a case with them check out the EA Help website. 

If you prefer you can also speak with them over Twitter or Facebook instead. 

/Kent