Re: Scrapbelly armour pack issue

by Asethe
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Original Post

Scrapbelly armour pack issue

★★★ Newbie

Product: Anthem
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
Please select your region Australia
Were you on an Expedition when the issue occurred? No
Where did this issue occur? Please include menu name or in game location. Tarsis
When did this happen? (dd.mm.yy hh:mm) 31.03.19 14:55 nzt
Summarize your bug Scrapbelly armour pack not becoming available after purchase
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Buy armour with coins
What happens when the bug occurs? Armour pack is not available
What should be happening instead? It should be available

Product: Anthem
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
Please select your region Australia
Were you on an Expedition when the issue occurred? No
Where did this issue occur? Please include menu name or in game location. Fort tarsis, featured store aceessed from the regulator store.
When did this happen? (dd.mm.yy hh:mm) 31.03.19 15:00
Summarize your bug Bought the scrapbelly armour pack for 61000 coins. It deducted the coins from my balance but I cannot access the armour pack in the forge. Please refund the coins or allow me to access the armour thanks.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Buy the armour pack with coins
What happens when the bug occurs? Armour cannot be accessed
What should be happening instead? Armour should be available

Message 1 of 5 (809 Views)
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Re: Scrapbelly armour pack issue

★★★ Apprentice

Cycle to a different javelin, then back to Colossus.  Or run a mission.  Sometimes takes another action to refresh stuff.

Message 2 of 5 (781 Views)

Re: Scrapbelly armour pack issue

★★★ Newbie

Thanks but I've tried all sorts of refreshes - restarted game a couple times etc. Still no armour pack 

Message 3 of 5 (779 Views)

Re: Scrapbelly armour pack issue

★★★★★ Newbie

Same thing is happening to me but with the garroter armor pack. I bought it, my coins were deducted but the items are not anywhere in my inventory. 

Message 4 of 5 (700 Views)

Re: Scrapbelly armour pack issue

★★★★ Pro
@SneaselDiesel You’re probably going to need to contact a support person at help.ea.com, they should be able to see what’s going on with your account.
Message 5 of 5 (684 Views)