February 2018 - last edited February 2018
Appreciate your patience and understanding as our team looked into this. We have a scheduled Hotfix slated for today, but once that's been pushed, a server fix will be pushed later today to address the following:
I'll update this thread further once this server fix has been successfully pushed.
@CG_Kozispoon Does that mean we have to go through this again for the missing Rose shards? or will both characters get additional shards?
@CG_Kozispoon Has anyone looked into whether or not this occurred on the First Order Executioner event as well? I finished that event with 20/25 shards and didn't buy the pack because it would only get that sucker to 3* and not 4*. Maybe that is WAI, but I'm not sure.
Server push is going to be rolling out in the next hour and affected players should be seeing the reported missing shards populating via their inbox. We apologize for the wait and appreciate your patience as this was looked into. If after the hour you are experiencing issues, please force close and restart the game.